Shipping and Returns Policy

ECOPRO SHIPPING POLICY

Turnaround

We use a 3rd party fulfillment company most shipping.  All orders placed in our store are typically processed within 2-3 business days.  And standard domestic shipping takes an additional 7-10 business days unless an item is on back order.

Please allow an additional 7 days for standard international shipping.

Every effort is made to ensure that all of our products are in stock at all times however on occasion, items may be on back order, and therefore certain orders may take longer to fulfill.

Additionally, high volume orders may require an additional 7-14 days for fulfillment depending on inventory levels at time of purchase.

Carriers
Our 3rd party fulfillment company uses the following carriers:

  • USPS, UPS, FedEx, DHL

Order Tracking
If a tracking # is provided by the shipping carrier, our fulfillment company will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

DOMESTIC

Standard domestic shipping is free.

Express domestic shipping rates are based on weight and are as follows.

  • 0-5lbs is $25.99
  • 6-10lbs is $35.99
  • 11lbs and up for $45.99

CANADA

Standard shipping rates to Canada are based on purchase amount.

  • Standard shipping charge to Canada is $39.99 for orders under $300
  • Standard shipping to Canada is free on orders of $300 or more!
  • These shipping rates DO NOT INCLUDE import fees **

Express Shipping is not available to Canada

** All duties and import taxes including, but not limited to, GST, VAT, QST, PST, HST, clearance charges and all other import related shipping and special handling fees are all the responsibility of the purchaser.

INTERNATIONAL

Standard International Shipping rates are based on the weight of the items.

  • 0-5lbs for $49.99
  • 6-10lbs for $99.99
  • 11lbs and up for $199.00
  • These shipping rates DO NOT INCLUDE import fees **

Express Shipping is not available internationally.

**All duties and import taxes including, but not limited to, VAT, clearance charges and all other import related shipping and special handling fees are all the responsibility of the purchaser.

 

Back Orders 
If an individual item is on back order, we will ship you the part of your order that is in stock. When the individual item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

RETURN POLICY

Returning an item

Items must be unused and in the original packaging to be returned, unless there is a manufacturer defect.  You must return the item within 30 days of receipt.

  1. Please email info@ecoproproductsllc.com to inform us of the return/exchange.
  2. Mail your item to be returned to:
    EcoPro Products LLC
    Returns Department
    7290 Navajo Rd. #111
    San Diego CA, 92119
  3. Please include a copy of the original invoice in the package.

Return Exceptions

Some items cannot be returned if they show signs of negligence or extreme wear.

Restocking Fee

All returned items are subject to return shipping fees.  Items may be subject to a 10% restocking fee.  These fees will be deducted from the refund amount.

The original shipping/handling fees paid on the order will not be refunded.

Exchanges

If your item is unused and in the original packaging, you may be able to exchange your item for a different color.  You will not be subject to a restocking fee in this case, but are responsible for paying all shipping charges.

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