Shipping and Returns Policy

✅ Processing & Delivery Times

Orders are processed within 3-4 business days.
Standard domestic shipping takes 10-14 business days (unless an item is on back order).
Shipping times may vary due to increased order volumes, inclement weather, or other delays.
International shipping may take an additional 7 days.
Orders of 25 or more items may require an additional 7-14 days for fulfillment, depending on inventory levels.

✅ Carriers
EcoPro Products ships via: USPS, UPS, FedEx, and DHL.

✅ Order Tracking

If a tracking number is provided by the carrier, our fulfillment center will update your order with the tracking details.
USPS First Class Mail may not include tracking information.

📦 Domestic (U.S.)

Orders under $119: Shipping rates are based on carrier pricing (excluding HI & AK).
Orders $119+: Free shipping (excluding HI & AK).
HI & AK shipping: Carrier rates apply.
Express domestic shipping: Carrier rates apply.

📦 Canada

Standard shipping rates are based on purchase amount and carrier pricing.
Orders $299+: Free standard shipping to Canada!
Import fees, duties, and taxes (GST, VAT, QST, PST, HST, clearance, handling fees) are the responsibility of the purchaser.
Express shipping is not available to Canada.

📦 International

Standard international shipping rates are based on item weight and carrier pricing.
Import fees, duties, and taxes (VAT, clearance charges, and handling fees) are the responsibility of the purchaser.
Express shipping is not available for international orders.

✅ Back Orders

If part of your order is out of stock, we will ship the available items first.
The remaining items will be shipped once available at no additional shipping cost.

🔄 Returning an Item

Items must be unused and in their original packaging to qualify for a return (unless there is a manufacturer defect).
Returns must be initiated within 30 days of receiving your order.
To begin a return, email: info@ecoproproductsllc.com.
Ship returns to:

EcoPro Products LLC
Returns Department
7429 Stoneview Ct
San Diego, CA 92119

📌 Include a copy of your original invoice in the package.

🚫 Return Exceptions

Items showing signs of negligence or extreme wear may not be eligible for return.

💲 Restocking Fee

🔄 Exchanges

Unused items in original packaging may be exchanged for a different color.
No restocking fee for exchanges, but you are responsible for shipping costs.

Questions? Contact us at info@ecoproproductsllc.com.

🚀 EcoPro—Making Healthcare More Sustainable, One Pillow Cover at a Time! 🌍💚

Eco friendly products for healthcare professionals