EcoPro Shipping and Returns Policy

Processing & Delivery Times

• Orders are processed within 3-4 business days.
• Standard domestic shipping takes 10-14 business days (unless an item is on back order).
• Shipping times may vary due to increased order volumes, inclement weather, or other delays.
• International shipping may take an additional 7 days.
• Orders of 25 or more items may require an additional 7-14 days for fulfillment, depending on inventory levels.

Carriers
EcoPro Products ships via: USPS, UPS, FedEx, and DHL.

Order Tracking

• If a tracking number is provided by the carrier, our fulfillment center will update your order with the tracking details.
• USPS First Class Mail may not include tracking information.

Domestic (U.S.)

• Orders under $119: Shipping rates are based on carrier pricing (excluding HI & AK).
• Orders $119+: Free shipping (excluding HI & AK).
• HI & AK shipping: Carrier rates apply.
• Express domestic shipping: Carrier rates apply.

Canada

• Standard shipping rates are based on purchase amount and carrier pricing.
• Orders $299+: Free standard shipping to Canada!
• Import fees, duties, and taxes (GST, VAT, QST, PST, HST, clearance, handling fees) are the responsibility of the purchaser.
• Express shipping is not available to Canada.

International

• Standard international shipping rates are based on item weight and carrier pricing.
• Import fees, duties, and taxes (VAT, clearance charges, and handling fees) are the responsibility of the purchaser.
• Express shipping is not available for international orders.

Back Orders

• If part of your order is out of stock, we will ship the available items first.
• The remaining items will be shipped once available at no additional shipping cost.

Returning an Item

• Items must be unused and in their original packaging to qualify for a return (unless there is a manufacturer defect).

• Returns must be initiated within 30 days of receiving your order.

• To begin a return, email: info@ecoproproductsllc.com.

• Ship returns to:

  EcoPro Products LLC
  Returns Department
  7429 Stoneview Ct
  San Diego, CA 92119

Include a copy of your original invoice in the package.

Return Exceptions

• Items showing signs of negligence or extreme wear may not be eligible for return.

Restocking Fee

• All returned items are subject to return shipping fees.
• A 10% restocking fee may apply, deducted from your refund.
• Original shipping/handling fees are non-refundable.

Exchanges

• Unused items in original packaging may be exchanged for a different color.
• No restocking fee for exchanges, but you are responsible for shipping costs.

Questions? Contact us at info@ecoproproductsllc.com.

EcoPro—Making Healthcare More Sustainable, One Pillow Cover at a Time!